Digital telephone system carries voice and data using digital sampling allowing the transfer of information in just a single connection. It has a greater capacity of transmission than an analog system almost 30 times more. The digital system works by using Time Division Multiplexing (TDM), it can accommodate up to 24 conversations in just one circuit.
VoIP digital system
Digital telephone systems are provided by services providers in many different methods. One of the most common digital telephone lines used to be T1 and Primary Rate Interface (PRI), but VoIP is quickly becoming a solution for businesses. Voice over Internet Protocol (VoIP) is basically the phone service being delivered over the internet. There are two main reasons why businesses are now preferring VoIP as a method of communication compared to other digital methods
- Lower cost – Generally, communication over the internet has a lower cost. Most VoIP calls are free of charge
- Increased functionality – With VoIP there are many applications essential for business functioning. Besides making calls, it is also possible to make conference calls, video calls, and many other extras
Digital telephone systems VoIP also has many advantages among which is multifunctional, flexibility and portability. It is also very easy to install. VoIP is becoming an increasing trend because the internet is also largely being used as the primary means of communication. It’s an all-in-one system for business integration. The VoIP system can be obtained by using a service provider through the internet and include features such as automated attendant, call queues etc., and self-hosted VoIP which requires the purchase of the complete hardware and software. The main advantage for this is increased autonomy and a bespoke made system.
Why use VoIP digital system
Digital telephone systems as noted are better and faster than analog systems. VoIP particularly is becoming increasingly popular because it allows to make phone calls over the internet and these days most business activities relating to administration are done on computers. Files and even entire management systems are managed accordingly through computers.
Besides the many reasons already mentioned about the benefits of VoIP, the fact that a single line can be used for multi-functions, there is higher accuracy, and faster data and voice flow. VoIP is also appreciated by businesses because of the features that are beneficial for business purposes
VoIP allows three ways conversation. You can include a third party in a conversation midway into a call.
Call forwarding features – the possibility of forwarding calls to a single destination or to multiple destinations and to any number worldwide
- Call log – The possibility to see the list of all incoming and outgoing calls
Multi-line hunt group – The possibility to call many phone numbers at once
- Fax to email
- Music on hold – music is played when a call is placed on hold. Businesses particularly like this feature since it adds to customers perception of the company.
These are but some features of VoIP that help very much with business processes. There are also many others.